GO4You Services

Inbound	Outbound	BPO
Financial services Handling Inquiries Sales acquisition Account activations Reservations Prescription services Mail order programs	Account Servicing Publishing Upselling Telemarketing Order Sales Verification Welcome Calling Payment Reminders Cross Selling Surveys	Legal Transcription Logistics Sales Claims Payroll Services Administrative Services

At GO4Y, we realize that you have specific needs and goals. This is why we provide such a wide spectrum of resources, skilled personnel and solutions, so that outsourcing with us is as easy, convenient and as cost effective as possible

We have a team of professionals and technical experts who respond to your needs quickly via phone, chat or email, and follow through until your issue has been fully resolved. Our management team are here to help you get the most out of our solutions by answering questions that may arise during the employment of your staff

If you have specific needs other than what we have listed here. Please feel free to contact us; we are glad to help you grow your business. We want to help you make your company more profitable.

Pricing

We charge a fixed fee per month per employee based on the following formula:

Fee per employee per month = employee salary + benefits + management fee

Below is a breakdown of what it all encompasses:

Salary

This is the base salary of your new staff member. This will be fully disclosed during the recruitment and selection process and you can freely discuss this with the candidates you will  meet.

Benefits

These are the governmental and company benefits provided to your staff member. Together with the base salary this forms the compensation package.

Management Fee

The management fee covers all operational expenses such as the office space, workstation, infrastructure and all the overhead costs of your new employee. This will be described in more detail below.

 What is included in the Management Fee?

As you can see from the formula above, the direct employee costs are directly charged to you as part of the monthly fee. This means that all other costs of setting up and managing your offshore staff are covered by the management fee:

Office Space
Your new team member/s will be housed in our offices.

Workspace
They will have their own workspace in our office for them to carry out their daily duties.

Hardware and Software
Our standard hardware configuration consists of a desktop PC with a 19″ LCD screen, headset, speakers and webcam. Our standard software package consists of Windows XP Pro, Open Office or Microsoft office upon request.

Internet and Telecommunications
Your new staff member will be given high-speed internet access. Your staff will have access to shared telephone lines and fax machines.

IT and Technical Support
Our technical support team is available 24/7/365 to make sure that any technical issues are resolved as soon as possible.

HR Management
Our HR team will manage all HR aspects of your new staff member such as compensation and benefits, attendance, attitude and performance monitoring, training, succession management and employee relations.

Operations Management
If required our operations staff will work together with you on setting up the workflow, metrics and performance indicators. It is our responsibility to make sure that your new staff member performs well and that you get a good return on investment.